Privacy Policy

1. Introduction

sondeomy ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our legal practice. This Privacy Policy explains what data we collect, how we use it, and the measures we take to keep it secure.

This policy applies to information gathered through our website at https://sondeomy.info, through email correspondence, and during the course of providing legal services. It covers both prospective and current clients, as well as visitors to our site.

For questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal information:

Contact details: Your name, email address, telephone number, and postal address when you submit an inquiry through our website or communicate with us directly.

Engagement-related information: Details you provide during consultations, including documents, financial information, and case particulars necessary for providing legal advice.

Technical data: IP address, browser type, operating system, and browsing behaviour on our website, collected automatically through cookies and analytics tools.

Payment information: Billing details and payment records when you engage our services, processed through secure third-party payment providers.

3. How We Use Your Data

Personal data is used for the following purposes:

Legal service delivery: To provide the legal advice and representation you have requested, including will drafting, environmental compliance advisory, and arbitration services.

Communication: To respond to your inquiries, schedule meetings, and keep you informed about the progress of your matter.

Administrative purposes: For invoicing, record-keeping, and internal management of client relationships.

Website improvement: To understand how visitors use our site, so we can improve its functionality and content.

4. Legal Basis for Processing

We process personal data on the following grounds:

Contractual necessity: Processing required to perform or prepare for a legal engagement at your request.

Consent: Where you have given clear consent for us to process your data for a specified purpose, such as receiving communications about our practice.

Legitimate interest: Where processing is necessary for our legitimate interests, such as improving our services, provided this does not override your fundamental rights.

Legal obligation: Where we are required to process data to comply with Vietnamese law or applicable international regulations.

5. Data Protection Measures

We take reasonable technical and organisational measures to safeguard personal data, including encrypted communications for sensitive correspondence, access controls limiting data availability to authorised personnel, secure storage of physical and digital records, and periodic review of our security practices.

In the event of a data breach that poses a material risk to your rights, we will notify affected individuals and the relevant authorities in accordance with Vietnamese data protection requirements.

6. Data Sharing and Third Parties

We do not sell personal data. We may share data with third parties in limited circumstances: with courts and tribunals as required for legal proceedings, with professional advisors such as barristers or foreign counsel when collaborating on your matter, with technology service providers who support our website and operations under strict confidentiality agreements, and with regulatory authorities when required by law.

Any third-party service providers are contractually bound to process data only in accordance with our instructions and applicable data protection standards.

7. Cookies

Our website uses cookies to improve user experience and gather analytical information. Essential cookies are necessary for the site to function. Optional cookies, including analytics and marketing cookies, are used only with your consent.

For detailed information about cookie types and how to manage your preferences, please see our Cookie Policy.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. For legal engagement records, we typically retain files for a minimum of ten years following the completion of a matter, in accordance with professional obligations under Vietnamese bar association rules. Contact form submissions from prospective clients who do not engage our services are deleted after twelve months. Website analytics data is retained for twenty-four months.

9. Your Rights

Under applicable data protection law, including Vietnam's Law on Cybersecurity and the Personal Data Protection Decree (Decree 13/2023/ND-CP), you have the following rights:

Right of access: You may request a copy of the personal data we hold about you.

Right to rectification: You may ask us to correct inaccurate or incomplete data.

Right to erasure: You may request deletion of your data, subject to our legal and professional retention obligations.

Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.

Right to data portability: Where technically feasible, you may request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We aim to respond within thirty days.

10. Children's Privacy

Our services are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected without appropriate parental consent, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.